Emergency Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Pine Prairie (LA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Pine Prairie, LA is seeking 911 Call Takers to be the first point of contact for emergency calls. The role involves asking focused questions, confirming locations, and documenting information for the dispatch team.

Responsibilities include handling both emergency and non-emergency lines, entering data into dispatch software, and relaying critical details to responders. A high school diploma is commonly required; prior customer service or public safety experience

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Pine Prairie, LA is seeking 911 Call Takers to be the first point of contact for emergency calls. The role involves asking focused questions, confirming locations, and documenting information for the dispatch team.

Responsibilities include handling both emergency and non-emergency lines, entering data into dispatch software, and relaying critical details to responders. A high school diploma is commonly required; prior customer service or public safety experience