Emergency Communications Specialist - 24/7 911 Call Taker

Public Safety Dispatch Network; Franconia (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Franconia, NH seeks a 911 Call Taker to be the first point of contact for emergencies, asking focused questions and documenting information for responders.

Role may involve rotating shifts and overtime in a 24/7 operations center. Requires listening skills, precise typing, and clear communication; previous customer service is helpful but not mandatory. Training provided and certifications pursued after hire.

Qualifications

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication is required to document and relay information accurately.
• Previous customer service experience is helpful but not always required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use structured questions to assess nature and urgency of situations.
• Enter details into dispatch software and forward to the appropriate function.
• Assist distressed callers with calm, clear guidance within training.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only after training.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Franconia, NH seeks a 911 Call Taker to be the first point of contact for emergencies, asking focused questions and documenting information for responders.

Role may involve rotating shifts and overtime in a 24/7 operations center. Requires listening skills, precise typing, and clear communication; previous customer service is helpful but not mandatory. Training provided and certifications pursued after hire.