24/7 Emergency Call Taker - Fast, Precise Response

Public Safety Dispatch Network; North Woodstock (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in North Woodstock, NH is seeking 911 Call Takers to be the first contact for emergencies. You will ask focused questions, confirm locations, and document information for coordinating the response, with some roles combining call taking and radio dispatch.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Shifts may include nights and weekends; training and certifications are provided.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in North Woodstock, NH is seeking 911 Call Takers to be the first contact for emergencies. You will ask focused questions, confirm locations, and document information for coordinating the response, with some roles combining call taking and radio dispatch.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Shifts may include nights and weekends; training and certifications are provided.