24/7 Emergency 911 Call Taker — Public Safety Support

Public Safety Dispatch Network; Effingham (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Employee assistance

Job summary

Public Safety Dispatch Network in Effingham, NH is seeking 911 Call Takers to handle emergency and nonemergency calls. The role requires clear communication, accurate typing, and strict adherence to call-handling procedures.

Training and certification will follow employment, with varied shifts including nights and weekends. The position emphasizes timely data entry, cooperation with dispatch teams, and maintaining caller privacy.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and verbal communication skills are essential.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Identify urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Effingham, NH is seeking 911 Call Takers to handle emergency and nonemergency calls. The role requires clear communication, accurate typing, and strict adherence to call-handling procedures.

Training and certification will follow employment, with varied shifts including nights and weekends. The position emphasizes timely data entry, cooperation with dispatch teams, and maintaining caller privacy.