Emergency Dispatch Call Taker - 24/7

Public Safety Dispatch Network; Danbury (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Danbury, NH seeks an 911 Call Taker to handle emergency and non-emergency lines, verify locations, and relay critical information to dispatch teams. The role requires strong listening, accurate typing, and clear verbal communication, with training provided for all required certifications.

Employees may work rotating shifts including nights and weekends. Benefits and ongoing training are offered as part of a stable public-safety environment.

Qualifications

• High school diploma or equivalent is required.
• Customer service or call-center experience is helpful.
• Dispatcher experience is not required; training provided.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Danbury, NH seeks an 911 Call Taker to handle emergency and non-emergency lines, verify locations, and relay critical information to dispatch teams. The role requires strong listening, accurate typing, and clear verbal communication, with training provided for all required certifications.

Employees may work rotating shifts including nights and weekends. Benefits and ongoing training are offered as part of a stable public-safety environment.