Emergency Communications Operator (911 Call Taker)

Regional 911 Intake Solutions; Tennessee; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker roles in Loudon, Tennessee. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Training and certifications are required for pre-arrival instructions. Applicants should have a high school diploma or GED, strong listening skills, and the ability to work in rotating shifts, including nights and weekends.

Qualifications

• Experience in customer service or public safety is helpful.
• Strong listening comprehension and accurate typing are important.
• Ability to follow structured procedures and work in a fast-paced environment.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Enter details into call-processing or dispatch software accurately.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Clear communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker roles in Loudon, Tennessee. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Training and certifications are required for pre-arrival instructions. Applicants should have a high school diploma or GED, strong listening skills, and the ability to work in rotating shifts, including nights and weekends.