Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Bartlett (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bartlett, NH seeks 911 Call Takers to serve as the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for responders, with training and certification provided.

Shifts may rotate and include nights or overtime. Ideal candidates have strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Bartlett, NH seeks 911 Call Takers to serve as the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for responders, with training and certification provided.

Shifts may rotate and include nights or overtime. Ideal candidates have strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures.