Emergency Call Taker — Start a Critical Safety Career

Regional 911 Intake Solutions; Emden (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Regional 911 Intake Solutions is seeking qualified candidates in Emden, IL for 911 Call Taker roles. You will handle incoming emergency and nonemergency calls, verify locations, and relay accurate information to dispatch teams.

Training and certification are required for pre-arrival instructions and privacy protection. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide caller support and essential instructions within training.

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions is seeking qualified candidates in Emden, IL for 911 Call Taker roles. You will handle incoming emergency and nonemergency calls, verify locations, and relay accurate information to dispatch teams.

Training and certification are required for pre-arrival instructions and privacy protection. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.