Emergency Communications Operator (911 Call Taker)

Public Safety Dispatch Network; Uniontown (Fayette County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Uniontown, PA is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm locations, collect caller information, and enter details into dispatch software for rapid response.

Ideal candidates have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow established procedures, with flexibility for rotating shifts, including nights, weekends,

Qualifications

• Requires high school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Uniontown, PA is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm locations, collect caller information, and enter details into dispatch software for rapid response.

Ideal candidates have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow established procedures, with flexibility for rotating shifts, including nights, weekends,