Emergency Communications Specialist - 911 Call Taker

Public Safety Dispatch Network; Trevorton (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Trevorton, PA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify incident location, and document information for responders.

Shifts may include nights, weekends, and overtime as needed. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are required.

Qualifications

• High school diploma or equivalent required; dispatch experience may be helpful.
• Strong listening, accurate typing, and clear verbal communication required.
• Assessments and minimum scores determined by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Trevorton, PA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify incident location, and document information for responders.

Shifts may include nights, weekends, and overtime as needed. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are required.