911 Call Taker & Emergency Communications Specialist

Regional 911 Intake Solutions; Greenback (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistant programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Loudon, Tennessee. The role involves taking emergency and nonemergency calls, verifying locations, and recording information for dispatch teams. Training and certification are required before providing pre-arrival instructions.

Ideal candidates will have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures in a fast-paced environment.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Loudon, Tennessee. The role involves taking emergency and nonemergency calls, verifying locations, and recording information for dispatch teams. Training and certification are required before providing pre-arrival instructions.

Ideal candidates will have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures in a fast-paced environment.