Emergency Communications Operator – 911 Call Taker

Public Safety Dispatch Network; Milnesville (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Milnesville, PA is seeking 911 Call Takers who will be among the first to assist callers during emergencies. You will answer calls, confirm locations, gather essential information, and document details for responders.

The role requires a high school diploma, strong listening, fast accurate typing, clear verbal communication, and the ability to follow structured procedures. Training, background checks, and certifications are provided as part of the employee

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Milnesville, PA is seeking 911 Call Takers who will be among the first to assist callers during emergencies. You will answer calls, confirm locations, gather essential information, and document details for responders.

The role requires a high school diploma, strong listening, fast accurate typing, clear verbal communication, and the ability to follow structured procedures. Training, background checks, and certifications are provided as part of the employee