Emergency Communications Operator: 911 Call Taker

National Public Safety Careers; Kempton (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Kempton, PA. The role involves handling emergency and nonemergency calls, confirming locations and callback details, and entering information into dispatch systems.

Training and certification are required, with a focus on clear communication and following established procedures. Applicants should have a high school diploma or equivalent; customer service or public safety experience is advantageous.

Qualifications

• Strong listening comprehension, accurate typing and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Kempton, PA. The role involves handling emergency and nonemergency calls, confirming locations and callback details, and entering information into dispatch systems.

Training and certification are required, with a focus on clear communication and following established procedures. Applicants should have a high school diploma or equivalent; customer service or public safety experience is advantageous.