Emergency Communications Operator - 911 Call Taker

Public Safety Dispatch Network; Winona Lake (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Public Safety Dispatch Network in Winona Lake, IN seeks 911 Call Takers to be the first contact for emergencies. You will gather location details, verify caller information, and document data for responders using approved software.

Ideal candidates have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Shifts may include nights, weekends, and holidays; background checks and training are required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Winona Lake, IN seeks 911 Call Takers to be the first contact for emergencies. You will gather location details, verify caller information, and document data for responders using approved software.

Ideal candidates have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Shifts may include nights, weekends, and holidays; background checks and training are required.