Emergency Communications Operator — 911 Call Taker

Regional 911 Intake Solutions; Devers (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Devers, TX. You will handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. Training supports use of approved questions and call-processing software.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Roles include shift work and compliance with required certifications as part of ongoing performance

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Devers, TX. You will handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. Training supports use of approved questions and call-processing software.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Roles include shift work and compliance with required certifications as part of ongoing performance