Emergency Communications Dispatcher: 911 Call Taker

Regional 911 Intake Solutions; Fayetteville (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a Call Taker to answer emergency and nonemergency lines, confirm locations, and document details in dispatch software. The role emphasizes listening, clear communication, and following approved procedures to support rapid incident response.

Successful candidates will complete call-taking training, with potential certifications. This on-site position offers benefits and opportunities to contribute to critical public safety operations.

Qualifications

• Strong listening comprehension and accurate typing required.
• Clear verbal communication for informing callers and teammates.
• Ability to follow structured procedures and training.
• Customer service or public safety experience is beneficial.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training and certification if applicable.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High School diploma or GED

Tools

Job description

Regional 911 Intake Solutions is seeking a Call Taker to answer emergency and nonemergency lines, confirm locations, and document details in dispatch software. The role emphasizes listening, clear communication, and following approved procedures to support rapid incident response.

Successful candidates will complete call-taking training, with potential certifications. This on-site position offers benefits and opportunities to contribute to critical public safety operations.