Emergency Communications Dispatcher (911 Call Taker)

Regional 911 Intake Solutions; Skanee (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified call takers to receive emergency and nonemergency calls in a fast-paced environment. You will verify caller information, determine urgency, and document details into the dispatch system to support rapid response.

Candidates should demonstrate strong listening, accurate typing, and clear communication. Training, certification, and background checks are required, with varying shift patterns and eligibility for benefits.

Qualifications

• High school diploma or GED required
• Strong listening and comprehension
• Accurate typing and data entry
• Clear verbal communication and structure

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Assist distressed callers with essential instructions
• Use language-access resources when needed
• Provide pre-arrival instructions within training

Job description

Regional 911 Intake Solutions seeks qualified call takers to receive emergency and nonemergency calls in a fast-paced environment. You will verify caller information, determine urgency, and document details into the dispatch system to support rapid response.

Candidates should demonstrate strong listening, accurate typing, and clear communication. Training, certification, and background checks are required, with varying shift patterns and eligibility for benefits.