Emergency Communications Operator — 24/7 Call Taker

Regional 911 Intake Solutions; Stephenville (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join the emergency communications team in Stephenville, TX. The role involves handling incoming emergency and nonemergency lines, confirming locations, and documenting critical details for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training, certifications, and potential overtime are part of the position, with a rotating schedule

Qualifications

• High school diploma or recognized equivalent. Previous call-taking, dispatch, or customer service experience may help, though some vacancies accept trainees.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join the emergency communications team in Stephenville, TX. The role involves handling incoming emergency and nonemergency lines, confirming locations, and documenting critical details for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training, certifications, and potential overtime are part of the position, with a rotating schedule