Emergency Communications Dispatcher

Regional 911 Intake Solutions; Cotulla (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Regional 911 Intake Solutions is seeking a telecommunicator in Texas to provide emergency and nonemergency dispatch for public safety agencies. You will operate CAD, map, radio systems, verify caller information, and classify requests to prioritize responses.

Requirements include a high school diploma or equivalent, proficient typing, listening, and clear communication, with training and certifications as dictated by the jurisdiction.

Qualifications

• High school diploma or equivalent required.
• Strong typing, listening, and clear communication skills.
• Certifications depend on jurisdiction and services handled.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD software

Mapping software

Radio systems

Job description

Regional 911 Intake Solutions is seeking a telecommunicator in Texas to provide emergency and nonemergency dispatch for public safety agencies. You will operate CAD, map, radio systems, verify caller information, and classify requests to prioritize responses.

Requirements include a high school diploma or equivalent, proficient typing, listening, and clear communication, with training and certifications as dictated by the jurisdiction.