Emergency Communications Operator - 911 Call Taker

Public Safety Dispatch Network; Conway Township (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Conway, MI is seeking 911 Call Takers to be the first contact for emergencies. You will ask focused questions, confirm locations, document details, and relay information to responders.

The role may involve rotating shifts, weekends, holidays, and overtime. Candidates typically have a high school diploma, strong listening skills, precise typing, and excellent verbal communication.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• High school diploma or equivalent required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Procedure following

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Conway, MI is seeking 911 Call Takers to be the first contact for emergencies. You will ask focused questions, confirm locations, document details, and relay information to responders.

The role may involve rotating shifts, weekends, holidays, and overtime. Candidates typically have a high school diploma, strong listening skills, precise typing, and excellent verbal communication.