Emergency Call Taker: First-Response Communicator

Public Safety Dispatch Network; Gould City (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Gould City, MI seeks 911 Call Takers to be the first point of contact in emergencies. You'll ask focused questions, verify locations, document details, and route information to the appropriate responders.

Applicants typically have a high school diploma; prior customer service or public safety experience is helpful. Training, certification, and background checks are part of the process, with opportunities for ongoing training and advancement.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing accuracy, and clear communication are essential.
• Ability to follow structured procedures during calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Gould City, MI seeks 911 Call Takers to be the first point of contact in emergencies. You'll ask focused questions, verify locations, document details, and route information to the appropriate responders.

Applicants typically have a high school diploma; prior customer service or public safety experience is helpful. Training, certification, and background checks are part of the process, with opportunities for ongoing training and advancement.