911 Call Taker – Critical Emergency Communications

Public Safety Dispatch Network; Conway Springs (KS); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Conway Springs, KS is seeking 911 Call Takers to be the first point of contact for emergency communications. You will ask focused questions, verify locations, and document details for responders.

This role may involve rotating shifts, nights, weekends, and overtime as needed. Strong listening and clear verbal communication are essential, with training and certifications provided.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Conway Springs, KS is seeking 911 Call Takers to be the first point of contact for emergency communications. You will ask focused questions, verify locations, and document details for responders.

This role may involve rotating shifts, nights, weekends, and overtime as needed. Strong listening and clear verbal communication are essential, with training and certifications provided.