Emergency 911 Call Taker — First-Responder Support

National Public Safety Careers; Conklin (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Conklin, MI is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch staff.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certification may be provided; shift work and background checks apply.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Provide pre-arrival instructions within training and certification

Skills

Listening skills

Typing

Verbal communication

Procedural adherence

Education

High School Diploma or equivalent

Job description

National Public Safety Careers in Conklin, MI is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch staff.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certification may be provided; shift work and background checks apply.