911 Call Taker: Emergency Communications Operator

Public Safety Dispatch Network; Chassell Township (MI); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Chassell, MI seeks 911 Call Takers to listen, ask focused questions, confirm locations, and document details for dispatch.

Duties include answering emergency lines, using approved questions, entering information into call-processing software, and forwarding data to the appropriate unit.

Applicants typically need a high school diploma; prior customer service or public safety experience is helpful; training and certifications will be provided.

Formación

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful but not always required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Conocimientos

Listening

Typing

Verbal communication

Customer service

Dispatch software

Educación

High school diploma

Herramientas

Call-processing software

Descripción del empleo

Public Safety Dispatch Network in Chassell, MI seeks 911 Call Takers to listen, ask focused questions, confirm locations, and document details for dispatch.

Duties include answering emergency lines, using approved questions, entering information into call-processing software, and forwarding data to the appropriate unit.

Applicants typically need a high school diploma; prior customer service or public safety experience is helpful; training and certifications will be provided.