Emergency Communications Operator

Public Safety Dispatch Network; Flint (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Genesee, MI seeks 911 Call Takers to join a responsive emergency communications team. You will listen, ask targeted questions, confirm locations, and document critical details for responders. Training and certification will be provided.

Applicants typically have a high school diploma and strong typing, listening, and communication skills. Depending on staffing, shifts may include nights, weekends, or overtime to ensure 24/7 coverage.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Call taking

Typing

Listening comprehension

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Genesee, MI seeks 911 Call Takers to join a responsive emergency communications team. You will listen, ask targeted questions, confirm locations, and document critical details for responders. Training and certification will be provided.

Applicants typically have a high school diploma and strong typing, listening, and communication skills. Depending on staffing, shifts may include nights, weekends, or overtime to ensure 24/7 coverage.