Emergency Communications Operator (911) – 24/7 Shifts

Regional 911 Intake Solutions; Valdosta (GA); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Valdosta, GA. You will answer emergency and nonemergency lines, verify caller information, and document details in call-processing software. Training, certifications, and adherence to procedures are required.

Employment involves shift work including nights and weekends as needed, with benefits dependent on appointment type. Strong listening and typing skills are essential for accurate, timely responses.

Qualifications

• High school diploma or equivalent required; customer service or public safety background helpful.
• Strong listening, typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller data.
• Use standard questions to identify urgency and nature of incidents.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Valdosta, GA. You will answer emergency and nonemergency lines, verify caller information, and document details in call-processing software. Training, certifications, and adherence to procedures are required.

Employment involves shift work including nights and weekends as needed, with benefits dependent on appointment type. Strong listening and typing skills are essential for accurate, timely responses.