Emergency Communications Operator (911) – 24/7 Shifts

Regional 911 Intake Solutions; Warm Springs (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Warm Springs, GA to take emergency calls, verify locations, and relay critical information to dispatch teams. Training and certifications are required to provide pre-arrival instructions and precise data entry.

The role supports 24/7 operations with shift flexibility. The position emphasizes strong listening, accurate typing, and clear communication, with opportunity for growth within the emergency communications field.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience may help.
• Strong listening, accurate typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Warm Springs, GA to take emergency calls, verify locations, and relay critical information to dispatch teams. Training and certifications are required to provide pre-arrival instructions and precise data entry.

The role supports 24/7 operations with shift flexibility. The position emphasizes strong listening, accurate typing, and clear communication, with opportunity for growth within the emergency communications field.