911 Emergency Communications Specialist

Regional 911 Intake Solutions; Alma (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks skilled 911 Call Takers to be the first point of contact for emergencies in Alma, GA. You will gather essential information, confirm location, and document details in dispatch software to coordinate timely responses.

The role requires a high school diploma, strong listening and typing abilities, clear verbal communication, and the ability to follow procedures. Training and certifications are provided, with rotating shifts to cover 24/7 operations.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing capability.
• Ability to follow structured procedures under pressure.
• Customer service or public safety experience is a plus.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and details.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the dispatch function.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Attention to detail

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks skilled 911 Call Takers to be the first point of contact for emergencies in Alma, GA. You will gather essential information, confirm location, and document details in dispatch software to coordinate timely responses.

The role requires a high school diploma, strong listening and typing abilities, clear verbal communication, and the ability to follow procedures. Training and certifications are provided, with rotating shifts to cover 24/7 operations.