Emergency Communications Call Taker — 24/7 Shifts

Regional 911 Intake Solutions; Lake Park (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions in Lake Park, GA is hiring 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for dispatch to coordinate response.

Work may involve rotating shifts and other duties depending on the center. Requirements include a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful but not required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Lake Park, GA is hiring 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for dispatch to coordinate response.

Work may involve rotating shifts and other duties depending on the center. Requirements include a high school diploma or equivalent; prior customer service or public safety experience is helpful.