911 Call Taker - Start a Critical Emergency Communications Career

Regional 911 Intake Solutions; Grovetown (GA); Presencial; USD 38 000 - 46 000; Tempo parcial

Resumo da oferta

Regional 911 Intake Solutions is seeking qualified 911 Call Taker opportunities in Grovetown, GA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting critical details in dispatch software.

Training and strict procedures apply to ensure accurate and timely information sharing. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualificações

• Experience in customer service or public safety preferred.
• Ability to type accurately while listening to callers.
• Strong verbal communication and calm demeanor under pressure.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and log details in dispatch software.
• Forward information to the appropriate dispatch function in a timely manner.
• Provide pre-arrival instructions only within training and policy.

Conhecimentos

Customer service

Active listening

Typing

Verbal communication

Follow procedures

Formação académica

High school diploma or GED

Ferramentas

Call-processing software

Descrição da oferta de emprego

Regional 911 Intake Solutions is seeking qualified 911 Call Taker opportunities in Grovetown, GA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting critical details in dispatch software.

Training and strict procedures apply to ensure accurate and timely information sharing. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.