Emergency Communications Operator (24/7 Shifts)

National Public Safety Careers; Cottonwood Falls (KS); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers in Cottonwood Falls, KS is seeking a Call Taker for emergency communications. You will answer incoming calls, confirm incident location, collect caller information, and input data into dispatch software. This role requires careful listening, clear speech, and the ability to follow structured procedures.

Candidates typically have a high school diploma or equivalent. Training is provided; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent. Some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Call taking

Structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Cottonwood Falls, KS is seeking a Call Taker for emergency communications. You will answer incoming calls, confirm incident location, collect caller information, and input data into dispatch software. This role requires careful listening, clear speech, and the ability to follow structured procedures.

Candidates typically have a high school diploma or equivalent. Training is provided; shifts may include nights, weekends, and overtime.