Emergency Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Paola (KS); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan

Paid leave

Employee assistance programs

Ongoing training

Résumé du poste

National Public Safety Careers in Paola, KS, is seeking 911 Call Taker candidates to join a fast-paced emergency communications team. You will handle incoming calls, verify locations, and document details for rapid response.

Training leads to dispatch capability and certification, with potential for shift work to cover 24/7 operations. Ideal applicants have strong listening skills, accurate typing, and clear communication.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful; some vacancies may accept without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening

Typing

Verbal communication

Customer service

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers in Paola, KS, is seeking 911 Call Taker candidates to join a fast-paced emergency communications team. You will handle incoming calls, verify locations, and document details for rapid response.

Training leads to dispatch capability and certification, with potential for shift work to cover 24/7 operations. Ideal applicants have strong listening skills, accurate typing, and clear communication.