Emergency Call Taker - 24/7 Dispatch & Support

National Public Safety Careers; Coffeyville (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Takers in Coffeyville, KS to handle emergency and non-emergency calls, verify locations, and document essential details for responders. You will use approved questions, enter data into dispatch software, and forward information promptly to the appropriate teams.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or GED is commonly required.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High School Diploma or GED

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers seeks 911 Call Takers in Coffeyville, KS to handle emergency and non-emergency calls, verify locations, and document essential details for responders. You will use approved questions, enter data into dispatch software, and forward information promptly to the appropriate teams.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures.