Emergency Communications Operator (911 Call Taker)

National Public Safety Careers; Pleasanton (KS); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers in Pleasanton, KS. You will answer emergency and nonemergency calls, verify incident locations, collect caller data, and input information into dispatch software.

The role requires accurate listening, typing, and communication while following structured procedures. Qualifications emphasize a high school diploma; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch background.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers in Pleasanton, KS. You will answer emergency and nonemergency calls, verify incident locations, collect caller data, and input information into dispatch software.

The role requires accurate listening, typing, and communication while following structured procedures. Qualifications emphasize a high school diploma; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch background.