Emergency 911 Call Taker - 24/7 Public Safety Support

National Public Safety Careers; Woodbine (KS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers in Woodbine, KS is seeking 911 Call Takers to answer emergency calls, verify locations, and document details for dispatch and response teams.

Successful applicants typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; some vacancies prefer prior public safety or customer service experience. All positions may require rotating shifts and compliance with training timelines.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing abilities.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Ensure caller privacy and confidential incident information.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Woodbine, KS is seeking 911 Call Takers to answer emergency calls, verify locations, and document details for dispatch and response teams.

Successful applicants typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; some vacancies prefer prior public safety or customer service experience. All positions may require rotating shifts and compliance with training timelines.