911 Call Taker — 24/7 Critical Response

Public Safety Dispatch Network; Cassoday (KS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Cassoday, KS is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details in dispatch software. The role involves working in a fast-paced public safety environment with strict procedures and potential rotating shifts.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and excellent verbal communication. Training and certifications will be provided as required.

Qualifications

• High school diploma or equivalent required; customer service experience is helpful.
• Strong listening comprehension and the ability to follow structured procedures.
• Typing accuracy and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training bounds.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Customer service

Education

High School Diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Cassoday, KS is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details in dispatch software. The role involves working in a fast-paced public safety environment with strict procedures and potential rotating shifts.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and excellent verbal communication. Training and certifications will be provided as required.