Emergency Communications Dispatcher Trainee

911 Emergency Communications; Peoria (IL); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Sabana Seca, PR offers Dispatcher Trainee and Telecommunicator Trainee opportunities to learn critical emergency response skills. Trainees receive structured instruction on receiving calls, documenting incidents, operating dispatch systems, and supporting responders under supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as trainees progress through

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Basic computer skills and clear communication are essential.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Computer skills

Clear communication

Customer service

Education

High school diploma

Job description

911 Emergency Communications in Sabana Seca, PR offers Dispatcher Trainee and Telecommunicator Trainee opportunities to learn critical emergency response skills. Trainees receive structured instruction on receiving calls, documenting incidents, operating dispatch systems, and supporting responders under supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as trainees progress through