Emergency Communications Trainee: Training & Growth

911 Emergency Communications; Lincoln (NE); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is seeking Dispatcher Trainee / Telecommunicator Trainee in Sabana Seca, PR to begin a structured path into emergency communications. Trainees learn call-taking, incident documentation, and use of dispatch tools under supervision, with progression as skills are demonstrated.

Training blends classroom instruction, simulations, and supervised console work, with shifts that may include nights, weekends, holidays, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.

Skills

Typing

Communication

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking Dispatcher Trainee / Telecommunicator Trainee in Sabana Seca, PR to begin a structured path into emergency communications. Trainees learn call-taking, incident documentation, and use of dispatch tools under supervision, with progression as skills are demonstrated.

Training blends classroom instruction, simulations, and supervised console work, with shifts that may include nights, weekends, holidays, and overtime.