Emergency Communications Dispatcher Trainee

911 Emergency Communications; Oakland (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Sabana Seca, PR offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed to introduce you to emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support responders under guidance.

Training progresses as skills are demonstrated, with certifications and performance standards guiding advancement. Classro om instruction, simulations, and supervised console work may include nights, weekends,

Qualifications

• High school diploma or equivalent commonly required.
• Trainee positions are intended for applicants without dispatch experience.
• Basic computer skills and clear communication are expected.
• Customer service or telephone-based experience may be useful.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Computer skills

Communication

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Sabana Seca, PR offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed to introduce you to emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support responders under guidance.

Training progresses as skills are demonstrated, with certifications and performance standards guiding advancement. Classro om instruction, simulations, and supervised console work may include nights, weekends,