Emergency Dispatch Trainee – Start Your Career

911 Emergency Communications; Cedar Rapids (IA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Sabana Seca, PR invites applicants to join a structured Dispatcher Trainee and Telecommunicator Trainee program. You will learn how to receive calls, document incidents, and operate essential dispatch systems.

Training combines classroom instruction, simulations, and supervised console work. Successful completion leads to certification and progression into live assignments, including nights, weekends, and overtime as required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions may be intended for applicants without dispatch experience.
• Basic computer skills and clear communication are required.
• Willingness to receive feedback is important.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Clear communication

Basic computer skills

Willingness to receive feedback

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Sabana Seca, PR invites applicants to join a structured Dispatcher Trainee and Telecommunicator Trainee program. You will learn how to receive calls, document incidents, and operate essential dispatch systems.

Training combines classroom instruction, simulations, and supervised console work. Successful completion leads to certification and progression into live assignments, including nights, weekends, and overtime as required.