Emergency Communications Dispatcher Trainee

911 Emergency Communications; New Hope (MN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Hope, MN offers Dispatcher Trainee and Telecommunicator Trainee opportunities with a structured training program. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified supervision.

As training progresses, responsibilities may expand based on demonstrated skills, certifications, and agency standards, with schedules that may include nights, weekends, holidays, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Basic computer skills and clear communication are essential.
• Accurate typing and willingness to receive feedback are expected.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Communication skills

Typing

Computer skills

Education

High School Diploma or GED

Job description

911 Emergency Communications in Hope, MN offers Dispatcher Trainee and Telecommunicator Trainee opportunities with a structured training program. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified supervision.

As training progresses, responsibilities may expand based on demonstrated skills, certifications, and agency standards, with schedules that may include nights, weekends, holidays, and overtime.