Dispatcher Trainee, Telecommunicator Trainee

911 Emergency Communications; New Hope (MN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Hope, MN offers Dispatcher Trainee and Telecommunicator Trainee opportunities with a structured training program. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified supervision.

As training progresses, responsibilities may expand based on demonstrated skills, certifications, and agency standards, with schedules that may include nights, weekends, holidays, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Basic computer skills and clear communication are essential.
• Accurate typing and willingness to receive feedback are expected.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Communication skills

Typing

Computer skills

Education

High School Diploma or GED

Job description

Dispatcher Trainee / Telecommunicator Trainee Opportunities in Hope

Dispatcher Trainee and Telecommunicator Trainee positions provide a structured introduction to emergency communications work. Under the direction of qualified instructors and training personnel, trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Responsibilities increase as required skills are demonstrated. Independent assignments generally depend on successful completion of training, applicable certifications, and the employer’s performance standards.

Position Details

Duty Location:

{airport_name}, Hope, MN

Employer:

The hiring public safety or communications agency identified in the official vacancy

Pay:

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Schedule:

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Appointment Type:

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Who May Apply:

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Application Deadline:

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Training may combine classroom instruction, simulations, and supervised console assignments. Training schedules and later operational shifts may include nights, weekends, holidays, and overtime.

What You May Do

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.

Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Successfully complete required background screening and hiring assessments
• Complete additional pre-employment evaluations when specified
• Attend required training and meet attendance standards
• Achieve required competencies and certifications within established deadlines
• Meet probationary requirements and operational performance standards

Work Environment and Physical Requirements

Trainees may work in classrooms and active communications centers using headsets, keyboards, and multiple displays. Supervised duties may include exposure to distressing calls. The official vacancy describes essential functions, training expectations, and accommodation procedures.

Benefits

Eligible trainees may receive insurance coverage, retirement benefits, paid leave, and employer-provided training. Confirm trainee pay, benefits eligibility, and any advancement conditions in the official announcement. Completion of training does not automatically guarantee promotion unless the employer states otherwise.