Public Safety Dispatcher & Telecommunicator — 911 Ops

National Public Safety Careers; New Hope (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

National Public Safety Careers is seeking qualified applicants for Public Safety Dispatcher/Telecommunicator roles in Hope, MN. The positions involve processing emergency and nonemergency requests, verifying locations, and coordinating first responders using CAD, radios, and mapping systems.

The roles require a high school diploma or GED, strong typing, listening, and communication skills, with potential certifications varying by service and jurisdiction.

Qualifications

• Typing accuracy and speed required.
• Active listening and clear communication essential.
• Ability to switch between tasks efficiently.
• Certifications depend on services handled and jurisdiction requirements.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer‑aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information‑security requirements.

Skills

Typing speed

Active listening

Clear communication

Multitasking

Decision making

Education

High School Diploma or GED

Job description

National Public Safety Careers is seeking qualified applicants for Public Safety Dispatcher/Telecommunicator roles in Hope, MN. The positions involve processing emergency and nonemergency requests, verifying locations, and coordinating first responders using CAD, radios, and mapping systems.

The roles require a high school diploma or GED, strong typing, listening, and communication skills, with potential certifications varying by service and jurisdiction.