Emergency Communications Dispatcher & Telecommunicator

Regional 911 Intake Solutions; Honolulu (HI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions is seeking a Public Safety Dispatcher/Telecommunicator to join its operations at Jbphh, HI. The role combines information management, rapid decision-making, and coordination with police, fire, and EMS resources.

You will process requests, verify locations, and operate CAD, radio, mapping, and telephone systems while maintaining accurate records and complying with agency procedures.

Qualifications

• High school diploma or equivalent required; certifications vary by agency.
• Typing, listening, clear communication, and task-switching are essential.
• Certifications depend on services handled and local standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather caller information
• Classify and prioritize requests using approved procedures
• Operate CAD, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate incident updates
• Support interagency coordination and requests for assistance
• Maintain records and follow information-security requirements

Skills

Accurate typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD software

Radio systems

Mapping systems

Telephone systems

Job description

Regional 911 Intake Solutions is seeking a Public Safety Dispatcher/Telecommunicator to join its operations at Jbphh, HI. The role combines information management, rapid decision-making, and coordination with police, fire, and EMS resources.

You will process requests, verify locations, and operate CAD, radio, mapping, and telephone systems while maintaining accurate records and complying with agency procedures.