Public Safety Communications Specialist

Regional 911 Intake Solutions; Volcano (HI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Regional 911 Intake Solutions in Volcano, HI is seeking Public Safety Dispatcher / Telecommunicator roles that connect the public with emergency services. Typical duties include call taking, police and fire dispatch, EMS coordination, and ensuring responders are informed while following agency procedures.

These positions emphasize accurate typing, active listening, and clear communication, with certifications varying by service and jurisdiction.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Volcano, HI is seeking Public Safety Dispatcher / Telecommunicator roles that connect the public with emergency services. Typical duties include call taking, police and fire dispatch, EMS coordination, and ensuring responders are informed while following agency procedures.

These positions emphasize accurate typing, active listening, and clear communication, with certifications varying by service and jurisdiction.