Public Safety Dispatcher: Quick-Response Telecommunication Pro

Regional 911 Intake Solutions; Ho‘olehua (HI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Hawaii seeks a Public Safety Dispatcher / Telecommunicator to support emergency response. You will process calls, verify locations, and operate dispatch and radio systems. This role requires strong typing, active listening, clear communication, and the ability to multitask under pressure.

Shifts may include nights, weekends, and overtime as needed. Eligibility depends on background checks and meeting medical and competency requirements.

Qualifications

• Typing accurately and quickly to record information.
• Ability to listen actively and follow directions precisely.
• Clear, concise communication with callers and responders.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing speed

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Telephone systems

Radio systems

Mapping systems

Job description

Regional 911 Intake Solutions in Hawaii seeks a Public Safety Dispatcher / Telecommunicator to support emergency response. You will process calls, verify locations, and operate dispatch and radio systems. This role requires strong typing, active listening, clear communication, and the ability to multitask under pressure.

Shifts may include nights, weekends, and overtime as needed. Eligibility depends on background checks and meeting medical and competency requirements.