Emergency Communications Dispatcher (Flexible Hours)

City of Temple, TX; Temple (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

The City of Temple, TX is seeking a Telecommunicator to provide vital communications between the public and law enforcement agencies. The role involves handling emergency and non-emergency calls, logs, routes, and enters data into CAD systems, while maintaining composure in stressful situations.

Requires a high school diploma or equivalent and at least two years of customer service experience, plus proficiency in typing and 10-key.

Qualifications

• High school diploma or equivalent
• Two (2) years of experience in customer service or related area
• Proficiency in typing and 10-key
• Pass extensive criminal background check and polygraph exam and evaluation

Responsibilities

• Operates in conformance with federal, state, and local laws, and department and city policies and procedures
• Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials
• Works in fast-paced environment dealing with life-threatening situations
• Maintains composure to respond effectively and accurately in stressful situations
• Responds to any emergencies encountered in the front lobby as needed
• Receives, logs, and maintains complaints and requests from citizens concerning non-emergency/emergency requests for Police assistance and enters into Computer Aided Dispatch (CAD) system
• Receives incoming emergency/non-emergency calls and routes calls accordingly
• Searches for and retrieves data from CAD, Police records management system, National Crime Information Center (NCIC), and Texas Crime Information Center (TCIC) and distributes data/reports to authorized personnel
• Notarizes statements and complaints
• Processes monetary transactions and issue receipts
• Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording
• Records impounded vehicles and vehicle inventory
• Collects found property from community members and submits to the Evidence Unit
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Skills

Typing

10-key

Customer service

Criminal background check

Education

High school diploma or equivalent

Tools

CAD system

TCIC/NCIC

Job description

The City of Temple, TX is seeking a Telecommunicator to provide vital communications between the public and law enforcement agencies. The role involves handling emergency and non-emergency calls, logs, routes, and enters data into CAD systems, while maintaining composure in stressful situations.

Requires a high school diploma or equivalent and at least two years of customer service experience, plus proficiency in typing and 10-key.