Dynamic Public Safety Dispatcher (Emergency Communications)

Williamson County; Georgetown (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Williamson County Emergency Communications in Georgetown, TX seeks a telecommunicator to answer and transfer emergency and non-emergency calls, dispatch to police, fire and EMS, and maintain CAD logs. You will work in a high-pressure environment requiring clear communication and professional conduct.

Required include a high school diploma, 2 years of customer service, and access to TCIC/NCIC/TLETS systems; a potential for field deployment and ongoing certification is noted.

Qualifications

• High school diploma or equivalent is required.
• Two years of customer service experience or an equivalent combination of education and experience.
• Data entry and typing efficiency at a minimum of 35 wpm.
• Knowledge of modern office procedures and computer equipment.
• Must meet eligibility requirements to access TCIC/NCIC/TLETS systems per CJIS policy.

Responsibilities

• Answer and transfer emergency and non-emergency calls from multi-line phone systems.
• Dispatch calls to law enforcement, fire, and EMS agencies as needed.
• Maintain data entry logs and CAD records for calls and radio traffic.
• Operate radio consoles and coordinate with emergency service groups.

Skills

Customer service

Typing 35 wpm

Data entry

Professionalism

Communication

Education

High school diploma or equivalent

Tools

CAD system

TCIC/NCIC/TLETS access

Radio console operation

Job description

Williamson County Emergency Communications in Georgetown, TX seeks a telecommunicator to answer and transfer emergency and non-emergency calls, dispatch to police, fire and EMS, and maintain CAD logs. You will work in a high-pressure environment requiring clear communication and professional conduct.

Required include a high school diploma, 2 years of customer service, and access to TCIC/NCIC/TLETS systems; a potential for field deployment and ongoing certification is noted.