Emergency Communications Dispatcher I

Fortbend; Richmond (TX); On-site; USD 27,924 - 39,770; Full time

Benefits offered by this job

Competitive hourly wage

Participation in Texas County District Retirement System

Wide range of employee benefits

Job summary

A government office in Texas seeks a Telecommunications Officer I responsible for managing emergency communications. The role requires significant customer service expertise, handling stressful situations, and knowledge of local geography. Applicants must have a high school diploma/GED and pass the Criticall test. The position offers a competitive hourly wage and requires working various shifts including nights and weekends.

Qualifications

• Must be a U.S. citizen and at least 18 years old.
• 2 years of full-time customer service work experience required.
• Ability to maintain emotional control under stress.

Responsibilities

• Calm distressed citizens and defuse critical situations on the phone.
• Dispatch by radio and manage incidents and resources.
• Maintain confidentiality of data related to dispatch operations.

Skills

Good computer skills

Written and verbal communication skills

Interpersonal skills

Education

High School Diploma/GED

TCOLE certifications

Job description

A government office in Texas seeks a Telecommunications Officer I responsible for managing emergency communications. The role requires significant customer service expertise, handling stressful situations, and knowledge of local geography. Applicants must have a high school diploma/GED and pass the Criticall test. The position offers a competitive hourly wage and requires working various shifts including nights and weekends.