COMMUNICATION TECHNICIAN (GENERIC)

Dallas County; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A local government agency is seeking a Communication Technician to monitor emergency calls and provide support for dispatch operations. This entry-level full-time role requires effective communication skills, a high school diploma or equivalent, and the ability to perform under pressure. Candidates must be at least 18 years old and able to obtain a Telecommunicator License in Texas. The position offers a dynamic work environment covering various shifts and is essential for public safety operations.

Qualifications

• Must be at least 18 years old and hold a relevant diploma or GED.
• Ability to establish and maintain effective working relationships.
• Required to undergo a polygraph and background investigation.

Responsibilities

• Receive and direct incoming emergency and complaint calls.
• Monitor logged calls on the CAD system and dispatch support as needed.
• Handle 911 telephone calls and secure emergency assistance.

Skills

Effective communication

Ability to type 35 wpm

Customer service skills

Education

Graduation from accredited high school/GED Program

15 hours of college or 6 months as telecommunicator

Job description

Join to apply for the COMMUNICATION TECHNICIAN (GENERIC) role at Dallas County.

Overview

Monitors the County's Computer Aided Dispatch (CAD) system, radio communication frequencies and security and fire alarms, as well as dispatches appropriate support and provides necessary information to assist during routine and emergency operations.

Responsibilities

• Receives and directs incoming emergency and complaint calls, answers hot lines, provides general information and other County numbers to callers, relays instructions to parties, refers difficult calls to the Supervisor for action and directs calls to proper authority.
• Monitors logged calls on the CAD system and dispatches appropriate routine and emergency support, as necessary.
• Monitors Patrol, Warrant Execution, Bailiff, Detention, Constable, Building Security, Fire Marshall, Medical Examiner and Public Works radio frequencies, logs calls, provides various information and support and dispatches help and back-up, when required.
• Answers 911 telephone calls from primarily unincorporated areas of the county and secures necessary emergency assistance.
• Performs criminal history inquiries on requested individuals and provides information to authorized personnel.
• Monitors court security alarms, court evidence locker alarms, jail holdover fire alarms and building fire alarms and dispatches appropriate personnel to respond to and report actual situations.
• Sends and receives TLETS/NLETS communications between DSO and other law enforcement agencies relative to warrant confirmations, stolen vehicles, wanted persons, runaways and other subjects.
• May serve as a shift leader in the absence of the Supervisor.
• Performs other duties as assigned.

Qualifications

• Education, Experience and Training: Graduation from accredited high school/GED Program. One (1) year clerical/administrative work related experience, OR 15 hours of college or a combination of the two; OR Six (6) months work experience as a telecommunicator / 911 operator.
• Special Requirements/Knowledge, Skills & Abilities: Employees assigned to the Sheriff’s Department Communications Division must be at least 18 years of age, have a high school diploma from an accredited high school or a high school equivalency certificate (GED) administered and awarded through the Department of Education and State GED testing facilities in the United States on file, and be able to obtain a Telecommunicator License issued by the State of Texas within twelve months. Ability to type 35 wpm. Will be trained in telecommunication procedures and is required to become TCOLE certified as a terminal operator to use the TLNETS/NLETS, NCIC, TCIC and other computer crime systems. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Requires successful completion of a polygraph and extensive background investigation and is subject to random, unannounced drug/alcohol testing.
• Physical/Environmental Requirements: May require prolonged sitting, reaching, pulling, pushing and lifting of up to 25 lbs., unassisted. Works 8-hour shifts covering 7-days/week, 24 hours/day with non-standard weekends and holidays.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Government Administration